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  • Open Text Debuts Business Application


  • 08/02/2007 - Open Text Debuts Business Application

    Denver, Colorado - August 2, 2007 - Open Text Corp. an independent provider of enterprise content management (ECM) software and solutions, recently debuted its Office Business Application (OBA) for accessing and managing customer information.

    Presented at the Microsoft Worldwide Partner Conference 2007, the solution is one of the first OBAs built upon the 2007 Microsoft Office system to be commercially available. Open Text's Livelink ECM - Customer Information Management (CIM), offers users of Microsoft Office applications a complete view of all the information associated with customers, whether that information lives in SAP application-based systems, Microsoft Office SharePoint Server 2007, or other content repositories.

    Open Text's solution is being used by ThyssenKrupp Nirosta, a manufacturer of stainless steel, to streamline email-based order processing and handling of general customer inquiries. Livelink ECM - Customer Information Management extends the functionality of Microsoft Office Outlook 2007 by listing all documents including shipping details, contracts, or purchase orders for raw materials found after checking keywords in incoming emails. The documents and data may come from several different sources, including SAP applications and production planning systems, and when displayed in Office Outlook, enables users to more promptly and efficiently respond to customers.

    Klemens Bransmöller, CIO of ThyssenKrupp Nirosta offered, ''Open Text products and solutions help us manage all business-critical documents in the context of our customer-related processes. Livelink ECM – Customer Information Management extends the integration of SAP solution-managed processes into the Microsoft Office environment by adding document-centric information. The combination of technologies from SAP, Microsoft and Open Text in use at ThyssenKrupp provides our employees with simplified, automated, event-driven (internal and external) access to all process-centric (structured) and document-centric (unstructured) customer information through the standardized and familiar Microsoft Office interface. We expect that this optimized interaction between solutions from SAP, Microsoft and Open Text will further reduce our customer-centric transaction and process costs.''

    Livelink ECM - Customer Information Management delivers on the promise of OBAs to empower end-users, was created to increase productivity and remove a significant training and support burden from IT. In addition, Open Text offers a number of extensions and connectors to enable Open Text partners and customers to build enterprise-scale OBAs incorporating the same technology platform as Open Text’s customer information management solution, including connectors to Open Text Livelink ECM and SAP applications.

    Open Text endeavors to bring OBA solutions to market, while masking a significant amount of complexity behind a simple yet powerful interface. Open Text's OBA solutions build on the company's content management expertise, close working relationship with Microsoft, and deep knowledge of and proven track record of integrating with SAP applications. Open Text is a leader in providing ECM solutions that extend the Microsoft platform, and last year was named the 2006 Microsoft Global ISV Partner of the Year. Open Text also works closely with SAP as an SAP Software Partner. In May, the companies announced that SAP would resell archiving and document access solutions from Open Text, building on a two-decades-long partnership and experience from more than 2,500 customer sites around the world.

    Eddie Amos, General Manager of the Developer and Platform Evangelism Group at Microsoft Corp. revealed, ''OBAs such as Open Text's LiveLink ECM bring tremendous value to enterprise customers. Applications such as this give users the ability to get the data and content they need out of back-end, line-of–business systems using familiar Microsoft Office applications, and to have that data presented in a meaningful business context.''

    Doug Jones, Vice President, Global Strategic Alliances at Open Text added, ''We see Microsoft Office Business Applications emerging as one of the most widely adopted platforms in the industry for addressing business problems where users need easy access to back-end data in context to the processes typically managed within the familiar office environment. Through our collaboration with Microsoft, Open Text is able to take a leading role in creating complete OBA solutions while also offering additional technologies that extend the types of OBAs our customers and partners can create.''

    Open Text is an independent provider of Enterprise Content Management software. The company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages.

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